Office Hours: Monday - Friday 8:00 a.m. - 5:00 p.m.
Phones are turn on from 8:30 a.m. - 4:30 p.m. with the
exception of 12:30 p.m. - 1:30 p.m. for lunch

Lab Hours: Monday - Friday 8:15 a.m.- 4:00 p.m.

A Whole-Person Approach to Healing: Mind body and spirit



Payment Options

Your health and wellness are our priority. Our financial policy allows us to provide you with access to the best treatment available, and does not limit your healthcare to what is covered by your health insurance policy.

We ask for payment at the time of your visit. We accept cash, check, or credit card.


About Health Insurance

Dr. Zapp, Dr. Seidel and Nurse Practitioners Cynthia Yew and Jessica Scalzo do participate with major insurance. At this time however, we are not taking new patients with Medicare or Medicaid. There are certain functional medicine services that are out-of-network. For more information, please see fee service page here.


Our staff is experienced with health insurance, and although Dr. Fletcher & Dr. Fox do not bill insurance directly, we will help you maximize your benefits. Some of the procedures and treatments we offer may be covered by your health insurance at your out-of-network benefits rate. We will be happy to provide you with the proper documentation and billing necessary for you to self-submit your office visits to your carrier for reimbursement. We work with many specialty lab companies, and will utilize insurance for lab tests. Since all insurance plans are different, we encourage you to proactively contact your carrier to verify your own out-of-network benefits.


Which insurance plans do we accept?

Dr. Fletcher & Dr. Fox work with all health insurance carriers as a non-participating provider (out-of-network). We will gladly provide you with all necessary paperwork, including your diagnosis codes, treatment codes, and all pertinent provider information, to submit to your insurance company for reimbursement.


How does reimbursement work?

You will pay for your visit or treatment at the time of service. Our staff will prepare the necessary forms, including pertinent documentation and billing codes, to submit to your health insurance provider for reimbursement. The insurance company will send a reimbursement check directly to your home.


Why do Dr. Fletcher & Dr. Fox choose to not participate with any insurance plans?

1. Because insurance companies pay according to particular procedure codes, insurance plans are generally designed
     to cover “sick care,” as opposed to the type of wellness care that functional medicine offers. Unfortunately, at this time,
     many insurance plans are not designed to recognize our type of patient care.


2. SOWC providers believe in spending quality time with all patients to assure that a very high level of patient care is delivered. 
     SOWC providers would prefer to decide what is best for each patient, and the time needed, as opposed to agreeing to limited time constraints forced by insurance carriers.


3. Choosing to be an out-of-network provider allows SOWC providers to perform multiple procedures or treatments during
     one office visit. SOWC providers are at liberty to decide which treatment or procedures are best for each patient during
     each office visit. Traditional insurance companies do not allow for this method of treatment.


4. Functional medicine is on the cutting edge of many different types of treatments and testing. Some of our newer
     procedures and treatments may not be recognized as “standard” care according to certain insurance plans.
     We are hoping that most insurance plans will soon recognize functional medicine as a type of standard care in medicine.


How long does reimbursement take?

Claims are given priority when they are filed by the policy holder. This way, you can be reimbursed more quickly. The amount of time varies from one insurance company to another, but most patients say they receive reimbursement within 3-6 weeks. You should check with your insurance provider for specific details about your reimbursement.



Sterling Osteopathic & Wellness Care


21135 Whitfield Place

Suite 107,

Sterling, Virginia 20165

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